FAQS

Shipping

**PLEASE NOTE SHIPPING TIMES ARE LONGER THAN USUAL DUE TO COVID. Please allow up to an additional 25 days for the standard shipping (free) option.
Shipping times will vary depending on your country.
Within Australia: Shipping will take between 2-5 business days. 
International: 'Upgraded delivery' International parcels take between 10-20 business days, these parcels also come with more detailed tracking and insurance. For standard shipping internationally please allow approx 30 business days and additional days as stated above due to covid. 
 

Please note: All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
Please email hello@envirogrip.com if you have any further shipping queries.  

 

How do I use enviro grip?
Apply a small amount to one hand, rub hands together (or onto body part you'd like to grip) and wait until dry before use. Reapply as needed. To remove, wash hands with warm soapy water.  

Can I use enviro grip on my body?

Yes! enviro grip can be used on your hands and any parts of the body you wish to improve grip and reduce sweat. 

What are the contents/ingredients of enviro grip?

Ethanol, Aerosil 200, Water, Proplene Glycol, Organic silicone, vanilla fragrance.

How should I dispose of my enviro grip bottle?

The enviro grip bottle/tube is biodegradable and can be added to your regular rubbish bin where it will degrade during the waste process. The cap is recyclable and can be added to your recycle bin.
*Depending on your area and country, you may have a designated disposal centre for biodegradable materials as well. 

Where can I learn more about Conservation International?

When you purchase enviro grip you are also contributing to Conservation International. 
Through cutting-edge science, policy and partnerships, CI inform smart decisions for protecting nature — while providing the funding, training and expertise to make it all possible. With offices in more than 30 countries, Conservation International work directly with the people who live closest to the forests, oceans and grasslands that benefit us all.

I didn't receive a confirmation email?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email hello@envirogrip.com to ensure you provided the correct email during checkout. 

What currency is used on the enviro grip website?

All orders on enviro grip are processed in AUD.
For your convenience, we have a currency converter on our site which will automatically convert the price to your local currency. However this for an indication only, enviro grip process all orders in AUD. While the content of your cart will be displayed in your local currency, you will checkout using AUD at the most current exchange rate.
This is the reason your confirmation email amount may differ to the amount on your bank statement. 

What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email hello@envirogrip.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.

My order status is 'unfulfilled', what does this mean? 

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number. 

What is the size in mls of the enviro grip tube?   

60ml.

How can I get in touch with you?

Please direct all queries to hello@envirogrip.com or simply use the chat icon in the bottom right corner of our online store.

Returns Policy

Consumer guarantees
If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item within a reasonable time.
Return tender
Refunds will be given using your original payment method.
If the order was returned due to an incorrect address or the package was unclaimed, Enviro Grip has the right to charge for the product to be re-shipped.

If you would like to submit a return or refund request, please contact hello@envirogrip.com with the following information.
Full Name
Order Number
Email Address
Explanation of the defect
High quality photo or video showing the defects. If images are not provided we will not be able to complete you request. 

    Net Orders Checkout

    Item Price Qty Total
    Subtotal $0.00
    Shipping
    Total

    Shipping Address

    Shipping Methods